Frequently asked questions

Atelo gathers creative courses and workshops from all over Switzerland in one place: pottery, cooking, painting, photography, and much more. You can compare offers and book them without searching every studio website one by one. The organiser and your contracting party is always the studio.

Yes. Browsing, comparing, requesting, and booking cost nothing and need no account. You only pay the course price the studio sets; Atelo adds nothing on top. If a booking is paid through Atelo, the studio pays Atelo a commission, never you.

It depends on the course; the course page shows you the way. For many courses you book through a link directly on the provider's website. With studios on Atelo you request a place and the studio confirms by email; you then pay as the studio specifies. Where a studio offers Instant Book, you pay on Atelo by card or TWINT and are booked straight away. The contract is always between you and the studio.

Studios on Atelo maintain their courses and dates themselves; for a request or booking through Atelo, the details on Atelo apply. Courses with a booking link are updated automatically from provider websites. There, last-minute changes can slip through, so the details on the provider's website are what counts. Give them a quick check before booking.

No. You do not need an account to browse, request, or book; every email about your booking links to it. With a free account you can save courses, set up saved-search alerts, and see your bookings in one place. Sign-in works without a password, with a code sent by email.

Many providers sell vouchers directly on their website; you will find the link on the course page. Atelo gift cards do not exist yet, but they are planned.

It depends on how you booked. Through a booking link on the provider's site: contact them; their conditions apply. Requests and unpaid bookings through Atelo can be cancelled until the course starts, via the link in your email or in your account. Paid bookings can be cancelled there for free until the deadline shown when you booked, with a full refund; after that there is no refund, but you can send someone else in your place at no cost. To rebook, write to the studio. If something goes wrong, support@atelo.ch helps.

Atelo lists courses from all over Switzerland. Coverage is densest in Zurich, Winterthur, Basel, and Bern, and new providers and cities are added continuously.

Atelo Studio is invitation-only for now. Get in touch via our contact form or by email to support@atelo.ch. We set up your studio; you then maintain your profile, workshops, and dates yourself and receive requests and bookings directly through Atelo.

Your profile, workshops, booking requests, and class requests are free, and so are visitors sent to your own booking page. Only when guests pay through Atelo (Instant Book, coming soon, first for a few studios) does Atelo keep a commission of 15% of the amount paid, or 10% for founding partners until the end of 2027. Payment fees are included, and no commission is due on a full refund.

Yes. In Atelo Studio you manage your profile, workshops, dates, bookings, requests, and team, and see how guests find you. You get access by invitation and can sign in anytime via the login page.